SHIPPING

Shipment processing time

 

All orders are processed within 1-3 business days with shipping from 1-7 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

 

 

Shipping rates & delivery estimates

 

Starting January, 1, 2022, we offer 3 shipping options.

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*Please keep in mind that delivery delays can occasionally occur especially during the holidays.

 

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Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

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Delivery Address Confirmation

 

To ensure proper and on-time delivery, please make sure your address is correct and includes all relevant information. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information was incorrectly entered at the time of purchase.

 

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Out of Stock Items

 

If your order includes multiple items and one (or more) of the items are out of stock, we will ship the order for in stock items and issue a refund to your original form of payment for the item(s) not in stock.

 

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Damages

 

We want to ensure that you are 100% satisfied with your purchase so in the event that any products are damaged during shipping please send an email within 48 hours of receipt to info@momlifecompany.com. Emails sent after the 48-hour grace period will not be accepted.

 

The email should include:

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Subject Line: *Initial Damage Claim*

• First and Last Name

• Order Number

• At least 4 clear images of the damages (if we are unable to see the exact damage, the claim may not be accepted)

• Note whether you wish to receive an exchange for the item(s), or refund (in the form of store credit) for the damaged item(s)

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Please save all packaging materials and damaged goods before filing a claim.

 

In the event that you receive the same order damaged for a second time, a claim will have to be filed with the shipment career, as we will not be liable for the damages. We ask that you please contact the shipment carrier to file a claim.

 

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Lost Packages

 

For items that were lost during shipping we ask that you file a claim with the shipment carrier first before filing a claim with us, as the USPS claim number needs to be noted within your email for us to assist in resolving the issue.

 

The email should include:

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Subject Line: *Initial Lost Package Claim*

• -   First and Last Name

• -   Order Number

• -   USPS Claim Number

• -   Note whether you wish to receive an exchange for the item(s), or refund for the damaged item(s)

 

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The claim will not accepted if we do not have a USPS claim number.

 

Please note, claims may take up to 30 days to complete. 

 

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Modern Revival does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

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File A Claim with USPS

USPS Technical Support

1-800-344-7779

Hours of Operation

Monday - Friday 8 AM - 8:30 PM ET

Saturday 8 AM - 6 PM ET

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Modern Revival reserves the right to refuse a return based on:

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• The condition of the item being returned

• Irregular or excessive returns history

• Possible criminal or fraudulent activity